PRIVACY POLICY
Century 21 World Connection
Effective Date: August 11, 2026
Last Updated: August 11, 2026
1. Introduction
Century 21 World Connection ("Company," "we," "us," or "our") is a licensed real estate brokerage located in Miami, FL. We are committed to protecting the privacy and personal information of our clients, prospects, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.worldconnectionc21.com, contact us through any of our communication channels, or interact with our services.
Please read this policy carefully. If you do not agree with its terms, please discontinue use of our services.
2. Information We Collect
We may collect the following categories of personal information:
a) Information You Provide Directly
Full name, email address, phone number, and mailing address
Real estate preferences (property type, budget, location, timeline)
Financial pre-qualification details (if voluntarily provided)
Messages and communications you send us
b) Information Collected Automatically
IP address, browser type, and operating system
Pages visited, time spent, and referring URLs on our website
Device identifiers and cookies
c) Information from Third Parties
Information submitted through lead generation forms on Facebook, Instagram, Google Business, or other advertising platforms
Referral information from partner agents or brokers
3. How We Use Your Information
We use your personal information for the following purposes:
Real Estate Services: To assist you in buying, selling, or renting properties in Miami and surrounding areas
Communication & Follow-Up: To contact you via SMS, email, phone call, web chat, WhatsApp, Facebook Messenger, Instagram DMs, and Google Business Messages regarding your real estate inquiries
AI-Assisted Communication: We use automated AI agents to respond to initial inquiries, qualify leads, and follow up on your behalf across multiple channels (SMS, Web Chat, Facebook Messenger, Instagram DMs, WhatsApp, Email, and Google Business). These agents may operate in auto-pilot mode
Marketing: To send you relevant property listings, market updates, and promotional content (you may opt out at any time)
Legal Compliance: To comply with applicable federal, state, and local real estate laws and regulations
Business Analytics: To improve our services, website performance, and customer experience
4. Text Messaging & Automated Communications (TCPA)
By providing your phone number and opting in through our website or any lead form, you expressly consent to receive:
Automated and AI-generated SMS/MMS text messages
Pre-recorded or artificial voice calls
Promotional and transactional messages related to real estate services
Message frequency may vary. Standard message and data rates may apply.
To opt out of SMS communications at any time, reply STOP to any text message. For help, reply HELP or contact us at the information below.
⚠️ We do not sell or share your phone number with third-party marketers.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
Remember your preferences and sessions
Analyze website traffic and usage patterns
Deliver relevant advertising through platforms such as Google Ads, Facebook Ads, and LinkedIn
You may control cookie settings through your browser. Disabling cookies may limit certain features of our website.
6. Sharing of Your Information
We do not sell your personal information. We may share it with:
RecipientPurposeLicensed Agents & BrokersTo facilitate real estate transactionsCRM & Marketing PlatformsTo manage communications and follow-upsAdvertising Platforms (Google, Meta)To run targeted campaignsLegal & Compliance AuthoritiesWhen required by lawBusiness SuccessorsIn case of merger, acquisition, or sale
All third parties are contractually required to protect your data and use it only for the intended purpose.
7. Data Retention
We retain your personal information for as long as:
You remain an active client or prospect
Required by applicable real estate, tax, or legal regulations (typically 5–7 years in Florida)
Necessary to fulfill our business purposes
You may request deletion of your data at any time (subject to legal retention requirements).
8. Your Rights
Depending on your jurisdiction, you may have the right to:
✅ Access the personal information we hold about you
✅ Correct inaccurate or incomplete information
✅ Delete your personal information ("Right to be Forgotten")
✅ Opt out of marketing communications
✅ Data portability — receive your data in a structured format
✅ Lodge a complaint with a supervisory authority
California Residents (CCPA): You have additional rights under the California Consumer Privacy Act, including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information.
International Visitors (GDPR): If you are located in the European Economic Area, you have rights under the General Data Protection Regulation. Our legal basis for processing is typically consent or legitimate interest.
9. Security
We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.
10. Third-Party Links
Our website may contain links to third-party sites (e.g., MLS listings, mortgage calculators, social media). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy, please contact us:
Century 21 World Connection
📍 Miami, FL, United States
🌐 https://www.worldconnectionc21.com
📧 [email protected]
📞 786-900-0155
Legal Disclaimer: This Privacy Policy was prepared for general business use. Century 21 World Connection recommends having this document reviewed by a licensed attorney to ensure full compliance with all applicable federal, state, and local laws, including but not limited to TCPA, CCPA, GDPR, and Florida real estate regulations.